Dentistry with a vision : building a rewarding practice and a balanced life / Gerald I. Kendall, Gary S. Wadhwa.

Includes bibliographical references.

Just another day in crisis : dealing with staff challenges -- A tough call : spending money to make money -- No time for an emergency : identifying scheduling problems -- The intervention : learning from mistakes -- The first lesson : making investment and financial decisions -- The $100,000 day : applying new principles -- A difficult beginning : learning step 1 of the five focusing steps -- The "aha" moment : grasping the rest of the five focusing steps -- Deal or no deal : understanding patients' six layers of resistance -- Harvesting the gold : beginning the dental sales process -- Help wanted : hiring a salesperson -- A new plateau : the dentist as constraint -- The working vacation : learning to be lean -- Quality time : simplifying six sigma -- Working with the clock : a lesson in scheduling -- Hard science on the softer side of business : managing people -- One year later : profits for a purpose.