Quality management, organization, and strategy /
Evans, James R.
Quality management, organization, and strategy / James R. Evans. - 6th ed. - [Mason, Ohio?] : South-Western Cengage Learning, c2011. - xvi, 455 p. : ill. ; 24 cm.
Previous ed.: published as Quality & performance excellence. 2007.
Includes bibliographical references and index.
9780538469371
Total quality management.
658.4013 E J Q 221
Quality management, organization, and strategy / James R. Evans. - 6th ed. - [Mason, Ohio?] : South-Western Cengage Learning, c2011. - xvi, 455 p. : ill. ; 24 cm.
Previous ed.: published as Quality & performance excellence. 2007.
Includes bibliographical references and index.
9780538469371
Total quality management.
658.4013 E J Q 221